February 27, 2017
TCS recognised as ‘BPO firm of the year’ at prestigious industry honours
- CEE Shared Services and Outsourcing Award comes from one of the world’s most competitive regions in the industry
- TCS head of Budapest Delivery Center Prabal Datta named ‘business center manager of the year’
Hungary | February: Tata Consultancy Services, a leading global IT services, consulting and business solutions organisation, has won the highly coveted ‘BPO Firm of the Year’ award at the 5th annual CEE Shared Services and Outsourcing Awards ceremony in Warsaw.
In a competitive awards programme, in which 129 entrants from 23 countries were short listed from a range of world class companies, TCS was judged the BPO leader in the region.
With Central and Eastern Europe (CEE) already a well-established destination for shared services centres and BPO investment, this award is a highly coveted recognition of TCS’ growing presence in the region, servicing leading organisations from a range of sectors. The sector is estimated to contribute 67 billion euros to the economies in the CEE region, with the total outsourcing headcount reaching around 3.8 million people.
Judged by an independent jury of industry experts, TCS’ head of the Budapest Delivery Center, Prabal Datta was also recognised as the ‘business center manager of the year’.
Mr Datta commented: “We’re passionate about providing businesses with the tools and support to help them compete in the digital economy. With Central and Eastern Europe offering some of the best-in-class outsourcing and shared service centres in the world, we’re truly honoured to be awarded this year’s BPO Firm of the Year. I’m also thrilled to be named the ‘business center manager of the year’. This recognition has only been possible through the dedication and support from our brilliant team at
TCS which continues to be focused on delivering outstanding services for our customers that help them realize the opportunities of the digital age.”
Thom Barnhardt, owner of CEE Business Media and organiser of the fifth annual CEE SSO awards, added: “The ‘BPO Firm of the Year’ award is one of our most prestigious accolades we bestow, and this year we’re delighted to recognise TCS for its outstanding achievements in the sector. We were particularly impressed by the depth and breadth of expertise TCS brings to bear for its clients, combined with a model that puts the customer front and centre. Together this has enabled TCS to deliver game changing solutions that help businesses stay agile and competitive in the digital era.”
The BPO industry in the CEE region has grown steadily over the past five years and now contains 30 percent of the world’s top outsourcing companies from around the world. Founded in 2001, TCS’ Global Delivery Service Center in Budapest is the company’s first delivery hub outside of India that has the capabilities to service its clients from any market in the world, across all industry sectors.
With a the team comprised of highly skilled employees from 70 nationalities, speaking 34 languages, TCS’ CEE work in the region is crucial to helping businesses adapt to the challenges of the digital economy.